FAQ
PROCESSING + SHIPPING
All orders are processed + shipped within 5-7 business days with USPS. You will receive an email with tracking once your order is on the way.
We offer FREE US Shipping on all orders
All customs duties, taxes, or fees are the sole responsibility of the customer. If you have any questions, check in with your local post office.
We cannot edit your order once it is placed, please double check your address at checkout. Once your order is shipped from our warehouse, delivery is out of our control. Rebel Soul Collective cannot be held liable for missing or stolen packages.
EXCHANGES + RETURNS
Please contact us at orders@rebelsoulco.com within 30 days of receiving your order and we’ll get the return process started. We will need your order number, which is in your order confirmation email. US exchanges include free shipping both ways. If you need to make a return, we will send a pre-paid return label to the email address used at checkout. There will be an $8.00 return shipping fee deducted from your refund total. *Please note items must be in NEW unworn condition. This includes deodorant marks, animal or human hair, stains, etc. Worn items cannot be restocked and will be returned to the sender.Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.