REBEL SOUL COLLECTIVE SHIPPING AND RETURNS

SHIPPING, EXCHANGES & RETURNS

US ORDERS

Orders over $40: Free Shipping

Orders under $40: Flat Rate Shipping for $4.95

Orders are processed and shipped within 2-7 business days. All orders are shipped as quickly as possible but please note we do not ship on weekends or holidays. Once your order has shipped, you will receive a shipping notification with tracking. 

INTERNATIONAL ORDERS

Orders over $40: Free Shipping

Orders under $40: Flat Rate Shipping for $4.95

All international orders are shipped within 2-7 business days via USPS First Class International and generally arrive within 5-10 business days after shipment. For rush orders we offer DHL Express Worldwide which takes 2-4 days depending on location. 

All customs duties, taxes, or fees are the sole responsibility of the customer. Please be aware that these fees are issued by your local government and are out of our control. 

 

US RETURNS & EXCHANGES

All U.S. returns and exchanges must be made within 30 days of receiving your order.

FREE EXCHANGES 

We are happy to offer free exchanges. Send us an email at hello@rebelsoulco.com for a return label. Once your item is received, a replacement size will be shipped out to you within 1-3 business days. 

RETURNS

To make a return, send an email at hello@rebelsoulco.com for a pre-paid return label. Items must be in NEW unused condition- meaning no hair, no make-up, unwashed. If the items are not in new condition, they will not be accepted. A return shipping, handling & processing fee of $6.95 will be deducted from your refund amount. Original shipping charges are non-refundable. Refunds will be processed within 1-3 business days.

 

INTERNATIONAL RETURNS & EXCHANGES

RETURNS & EXCHANGES

To make a return or exchange, send your package to:

Rebel Soul Collective

12157 Slauson Avenue, Suite C

Santa Fe Springs, CA 90670 

Items must be in NEW unused condition- meaning no hair, no make-up, unwashed. If the item is not in new condition it will not be accepted. The handling & processing fee is waived for international returns. Original shipping charges are non-refundable. Refunds will be processed within 1-3 business days. 

 

DAMAGES, WRONG ADDRESS, ETC. 

Rebel Soul Collective cannot be held responsible for lost, stolen or unclaimed packages.

If you receive a faulty item, email us at hello@rebelsoulco.com with a photo of the defect and we will replace your items.

If the wrong address was entered at checkout, email us at hello@rebelsoulco.com immediately. We cannot guarantee a change to your order once it is placed. It is the buyers responsibility to enter the correct information and contact USPS for lost, stolen or missing packages.

We are unable to reship a lost, stolen or missing package. If your USPS tracking link is showing a package is delivered, you must contact USPS. You can call your local USPS office or visit USPS.com for help.

 

THANK YOU FOR SUPPORTING OUR SMALL BUSINESS.